Hi, I’m Jone Lee

 Job responsibility :- Work closely with clients and stakeholders to define business requirements, scope and deliverables  Track project deliverables, monitor progress and report progress to senior management. Maintain content communication to both technology and the business on status including potential risks to strategic projects  Serve as the bridge between technology and the business to deliver the business goals. This includes but not limited to project prioritization and escalation, change control activities, and production implementation and voutage awareness  Develop strong partnership and joint business and technology roadmaps with business unit leaders in Customer Services, Product Development, HR, Finance and other corporate functions  Work closely with Production support and Development team in a matrix organization  Professional, energetic and self-motivated with a well-defined work ethic  Strong understanding of standard software development lifecycle methodologies and project management techniques and methodologies of Microsoft DevOps  Provides strategic technology leadership to the organization including but not limited to: software selection, vendor management, business process and workflow solutions, implementation and operation of all financial and telecommunication-related technologies as well as information security and governance  Strategy and execution; the AGM of Information Technology will develop and execute technology roadmap, identify technologies to enable growth, manage cloud based infrastructure, business interface for application selection and maintenance, ensure compliance of financial systems, security plan for data backup and disaster recovery  Execute day-to-day operations while simultaneously managing multiple projects and programs  Strong integrity with high professional standards and a strong work ethic  Develop short and long term Information Systems strategies.  Work closely with on various technologies like .NET, AWS, Azure, DevOps. Managing On prem and Cloud infrastructure to support development teams.  Setting up Load Balancers, SQL databases, on Azure and AWS cloud & Apache, IIS web servers for applications.   VMware and Hyper-V deployment, configuration and management

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 Research, plan, Implement, management and maintain Enterprise IT Infrastructure, interfaces with the technology operation.  Day to day IT operation management including, end‐user support, WAN, LAN & VPN Connectivity, IP Telephone, Backup & recovery, Enterprise threat management, DR Operation & Monitoring and other Business application Implementation.  Planning, developing and implementing the IT budget` obtaining competitive prices from suppliers, to ensure cost effectiveness & build and maintain vendor relationships.  Manage System configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality.  Work with business planners, suppliers and technical personnel to fully understand the requirements and map these requirements to specific technologies and design/implementation capabilities  Manage End of Life replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the Technology initiatives and directions.  Lead in the implementation of new security solutions ensuring that budgets/timescales and functions are delivered in accordance with the defined requirement  Implementing and managing system and network security, Review violations of IT security procedures and discuss procedures with violators to ensure not repeated  Preparing all IT Related Documents, Coordinating with IT Dealer, Partner, AMC Provider and other solution providers for best support and services.  Responsible for the Project Management and its overall delivery of Healthcare Data security projects, from the beginning till finish which includes planning, executing, monitoring and delivery of projects.  Governing the delivery team and ensuring that the go‐live dates are honoured and the targeted payment milestones are achieved;

 Planning, designing, implementing and managing all the IT Infrastructure/projects within the group of companies  Maintaining professional standards of management information system services to meet the business objectives across the Group  Building and executing IT strategy and infrastructure for the company to achieve short term and long term vision of the Group  Consulting the Management to evaluate the computer system needs for management information and functional operations in order to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions  Implementing and monitoring the management information systems policies and controls to ensure data accuracy, security, and legal, and regulatory compliance.  Preserve assets by implementing disaster recovery and backup procedures and information security and control structure Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends & anticipating requirements.  Supporting strategic plans for implementing information technologies.  Planning the IT budget in order to generate revenue for the organization

 Standardized network management and monitoring tools across the organization to provide real‐time alerting leading to greater uptime and increased security  Draft and implement policies and procedures regarding network equipment, maintenance and monitoring.  Responsible for maintaining IT infrastructure including server hardware, VMware environment, data storage, switching and routing, backups, email, firewall, spam filtering, AV, VPN, network monitoring, and all Microsoft/Linux technologies.  Server performance analysis and performance tuning OF Exchange & SQL server workloads running both transactional and analytical data warehouses in an enterprise environment.  Troubleshooting problems to ensure minimum downtime & maximum availability of network  Analyzing network topologies, traffic and capacity requirements and maintain knowledge of relevant technologies including complex networks determine which products best meets organization needs.

Implementing, maintaining, troubleshooting & Upgrading:  Servers with a different platform (Win2000/Linux/Mac/Silicon Graphics servers and workstations, IVR Server, SMS Server, MMS Server, RAS Server, Linux Server for a Pre‐Paid solution, Terminal service, Office PCs at 5 different locations/branches – consists of more than 200 PCs)  Mail Server (Exchange Server 2000 with GFI Mail Filter), 190 mailboxes with web access and IMAP/POP3 client for remote location  Firewall (ISA Server 2000 / Linux Firewall)  Anti‐virus Symantec Enterprise Edition  Monitoring IT Related Hardware & Software inventory, Data Backup (Win / Linux & MAC)  As SMS solution provider, I was responsible for Corp. Clients (HH. Sheikh Khalifa Bin Sultan Al Nayhan’s Private Office & HH. Sheikh. Manzoor private office)  Administrating E‐Pay Server ( Linux Based ) Etisalat Electronic Pay for Wasil prepaid card

Installing, maintaining & troubleshooting:  Computers and Communication equipment in office & vessels (WAN)  Implement and maintain Windows 2000 & NT Server with 50 Client stations  Implement and maintain Mail Server (Exchange Server 2000, 5.5) and Outlook with SMTP and POP3 clients  Anti‐virus Enterprise edition (Symantec network management console version)  Maintaining Accounting software Client‐Server version and taking special reports using Crystal Report  Analyse and resolve problems associated with servers and clients stations  Developed and maintained web site  Backup data files to ensure data security & integrity

 Provided comprehensive support for 450 Corporate Clients at each level of a multi‐tier support organization for consumer and enterprise software & Hardware  Troubleshooting issues face‐to‐face, by telephone and via e‐mail  Controlling service engineers (coordinating) and allocating calls to them and myself  Discussing and working jointly with software developers in providing better solutions to clients

• Helpdesk support for clients & end users • Installation of hardware & software (Windows 95/NT, Novel Netware 2.2, UNIX) • Network troubleshooting, Support & Network printer management